Effective Date: July 10, 2025

Your privacy is important to us. This Privacy Policy explains how Don Ernesto Pressure Washing ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our services. By contacting us for services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: Your name, physical address, email address, and phone number.

Service Information: Details about the services you request, including property information and service history.

Payment Information: Payment card details or other financial information required to process payments. Please note that we use third-party payment processors, and we do not store your full payment card information on our servers.

Communications: Records of your communications with us, including emails and text messages.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our pressure washing services.

To create estimates and process payments for services rendered.

To communicate with you about your service requests, appointments, and billing.

To send you marketing and promotional materials, subject to your consent.

To respond to your inquiries and provide customer support.

To comply with legal obligations and protect our legal rights.

3. SMS/Text Message Communication (A2P Compliance)

By providing your mobile phone number, you expressly consent to receive non-marketing and marketing text messages from Don Ernesto Pressure Washing. These messages may be sent using an automatic telephone dialing system.

Purpose of Messages: We use text messages to send appointment reminders, service updates, billing notifications, and occasional promotional offers or discounts.

Consent is Not a Condition of Purchase: Your consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

Opt-Out: You may opt-out of receiving text messages at any time by replying STOP to any message you receive from us. Upon receiving your request, we will send you a one-time confirmation text to confirm that you have been unsubscribed. After that, you will no longer receive text messages from us.

Help: If you need assistance, reply HELP to any message.

Message and Data Rates: Message and data rates may apply to all text messages sent to and from us. Please consult your mobile service carrier for details on your specific plan.

Frequency: Message frequency will vary depending on your interaction with our services.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

Service Providers: With third-party vendors and service providers who perform services on our behalf, such as payment processing and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of our users or the public.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us using the information below.

7. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Don Ernesto Pressure Washing

Phone: 407-641-2754

Email: [email protected] Website: donernestopressurewashing.com